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Mental health telephone programs

Using experienced and highly-trained mental health workers, psychologists and telephone case managers, we deliver a wide range of services.


With its strong medical history and competency in delivering quality health information and advice via the telephone, Medibank Health Solutions (formerly McKesson Asia-Pacific) has developed several specialist mental health programs throughout Australia.

Our mental health services include:

  • Comprehensive assessment
  • Triage and referral
  • Crisis intervention and response coordination
  • Case management
  • Telephone counselling
  • Post hospital discharge support  
  • Program areas include mental health triage and case management as well as counselling.

Meeting community needs

The provision of adequate community mental health services, particularly in rural and remote areas of Australia, remains a constant challenge.

Evidence suggests, however, that appropriate triage and assessment can help manage the demand for services and reduce the need for face-to-face consultations while maintaining a high quality of interactions.

Our mental health programs are designed to supplement and support existing mental health services in both the public and private sectors.

An independent evaluation of the South West 24 mental health program in Western Australia showed callers rated the advice they received highly (95% regarding it good or very good). Overall callers found the staff to be professional and helpful in meeting their immediate needs.
 
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