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Chronic disease management

Medibank Health Solutions (formerly McKesson Asia-Pacific) has delivered telephone-based, proactive support programs for patients with chronic disease for more than 10 years in Australia. Our combined experience in Australia now totals over 7,000 patients.

Reducing the burden of disease

Chronic disease management is an emerging discipline that aims to improve the health of a defined population with a chronic illness, such as:

  • Diabetes
  • Asthma
  • Respiratory disease
  • Congestive heart failure
  • Chronic diseases make up more than 80 per cent of Australia’s overall disease burden due to death, disability and diminished quality of life (Department of Health and Ageing;  A Mandate for Action on Chronic Disease Prevention, Unpublished draft document, 2004).

Chronic diseases also account for a significant number of potentially avoidable emergency department presentations, hospital admissions and readmissions.

With the ageing of the population, this burden will increase (NSW Health: NSW Chronic care program, Phase two 2003-2006).

Better access, better outcomes

With the aid of sophisticated decision support software and telephone-based services, disease management programs can be effectively delivered across large populations, including those in regional and remote areas.

Our programs involve patient enrolment, assessment and GP liaison to improve illness knowledge, treatment compliance and clinical outcomes.

Although face-to-face consultations with doctors and other trained health professionals are essential, telephone interactions can increase the frequency, timeliness and overall access to services.

The use of clinical software for regular monitoring of each patient’s health status allows telephone case managers and other healthcare professionals to manage larger numbers of patients without the constraint of a traditional face-to-face workload, as well as to provide responsive 24/7 support and assistance. 

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