Telehealth research undertaken by Medibank Health Solutions (formerly McKesson Asia-Pacific)

Health call centres

• How safe is telenursing from home? (pdf 468.75 Kb)
• What part does a national health call centre play in an integrated primary care service? (pdf 106.14 Kb)
• Health call centres - the financial and healthcare benefits (pdf 36.95 Kb)

Telephone triage

• Universal telenursing triage in Australia and New Zealand (pdf 306.05 Kb)
• How well does a telephone triage service meet the needs of older people? (pdf 239.67 Kb)
• Healthline: do primary care doctors agree with the advice? (pdf 90.52 Kb)
• Telenursing: a revolution? (pdf 164.28 Kb)
• Telephone triage reduces out of hours work for country doctors (pdf 447.61 Kb)
• Telephone Triage in Western Australia (pdf 487.73 Kb)

Mental health

• Telephone case management reduces both distress and psychiatric hospitalization (pdf 361.52 Kb)
• A central role for the health call centre (pdf 77.06 Kb)
• Telephone-based psychiatry advice service for general practitioners (pdf 50.89 Kb)
• A model of effective interface between telephone-based mental health services and face to face service delivery (pdf 574.47 Kb)
• The Greater Murray Accessline (pdf 358.49 Kb)

Chronic disease management

• A Scientific Presentation from ADMA Conference 2009 (pdf 260.02 Kb)
• A matched-cohort study of health services utilization and financial outcomes for a heart failure disease-management program in elderly patients (pdf 84.99 Kb)
• Clinical and utilization outcomes for a heart failure care support program (pdf 224.42 Kb)
• Utilization and financial outcomes of an asthma disease management program delivered to Medicaid members (pdf 673.92 Kb)
• Diabetes disease management in a community-based setting (pdf 380.85 Kb)