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Provider guidelines and obligations

A guide to provide

To treat ADF personnel a provider should apply to be a participant in the GHS Provider Network which includes:

Once an application has been approved*, a provider will benefit from priority status in referral systems. Apply now.

* All service providers participating in the GHS Provider Network are required to meet and maintain all relevant insurance, registration and accreditation requirements. In addition, GHS cannot accept any annotations on an Australian Health Practitioner Regulation Agency (AHPRA) registration for healthcare practitioners providing services to the Australian Defence Force.

 

Key obligations

When a provider is approved to join the network, key obligations include (but are not limited to):


Adhering to a set Schedule of Fees

Read further about the GHS Schedule of Fees.


Clinical governance

Service providers participating in the GHS Provider Network are required to meet and maintain all insurance, registration and accreditation.

GHS also regularly reviews the Australian Health Practitioner Regulation Agency (AHPRA) registration status of all service providers treating ADF personnel to ensure their ongoing compliance. Further information.


Communicating health information to ensure effective clinical management

ADF On-base Medical Officers, health practitioners and Health Centre staff are reliant on timely access to health reporting and information. In order to ensure effective clinical management of the on-going health needs of ADF personnel it is crucial this documentation is communicated quickly and accurately by Off-base medical providers. This essential information also offers historical evidence of the health and preparedness of personnel for military operations.

The key timeframe: five business days

Written Health Reports must be submitted in line with following timeframes:

Medical Specialists

  • After each consultation a written Health Report must be submitted within five business days.

Allied Health providers

  • After the initial consultation a written Health Report, including a treatment plan, must be submitted within five business days.
  • At the completion of each set of six consults a further written Health Report is required within five business days (only if there is relevant information to communicate to the referring ADF Medical Officer).
  • When treatment is complete a written Health Report must be submitted within five business days.

Dentists

  • After the initial consultation a written Health Report, including a treatment plan, must be submitted within five business days.
  • When treatment is complete a written Health Report must be submitted within five business days.

Please note: Additional fees should not be charged for communicating this information to the referring ADF Medical Officer, which is considered standard medical practice. Additional reports may be requested as required by the ADF. For example, a specific medico-legal report or fitness-for-duty examination—for which a fee may be negotiated.


A provider must contact the referring ADF On-base Medical Officer to request:

  • Additional treatment plan appointments, where there is a requirement to recommend a course of management that goes beyond the scope of what was requested on the initial referral.
  • Restricted services.
  • If in any doubt always refer back to the ADF On-base Medical Officer for advice.

For complete information please read the Terms and Conditions in its entirety.


The management of ‘Failure to attend’ instances 

The ADF places an important focus on monitoring EPs attendance of scheduled appointments. This is also necessary to manage the impact of a loss in time and costs for your practice.

Read further guidelines. 

 

Security obligations

In addition to the usual privacy and confidentiality obligations you have when dealing with your patients, when treating ADF personnel there are some additional security obligations which are detailed in the GHS Operational Procedures Guidelines

GHS has also provided further Security guidelines for consideration when engaging third-party providers



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