Visa medicals
We provide visa medicals in Australia for the Department of Immigration and Citizenship (DIAC). You might know us by our old name - Health Services Australia or HSA.
The Department of Immigration and Citizenship (DIAC) only accepts visa applicant medical examinations conducted by Medibank Health Solutions.
You are able to make a visa medical appointment with us for a permanent visa, temporary visa or a student visa. There are different medical examinations for each visa type. It is your responsibility to make sure that you book an appointment for the right visa type.
This website is intended to give you general information on the different requirements. For more detailed advice, please contact DIAC on 131 881 or contact your case officer.
How do I make an appointment for a visa medical?
You can make an appointment online (refer below) or by calling 1300 361 046.
Costs associated with health examinations are the responsibility of the applicant. Click here for information on visa medical fees. You will not be able to make any changes to appointment made online. To make a change, call 1300 361 046.
If your spoken English is not adequate to discuss your medical details with our doctor please bring an appropriate person reasonably fluent in English with you to the appointment. If possible (and if you are eligible) please organise an interpreter through the Australian Red Cross or other suitably-funded refugee support group.
If our doctor cannot understand you, you will be required to make another appointment and bring someone with you who can speak English sufficiently to be able to help with the medical examination.
Can I make an appointment online?
You can make a visa medical appointment online except for:
- carer visa applications.
- appointments in Tasmania, Queensland metro and regional and remote areas.
- appointments for families. Our online appointment service allows you to make only one appointment at a time. These are separate appointment dates and times and may not be suitable if you need appointments for several family members on the same day.
- if you had a Chest X-Ray as part of a visa medical appointment with Medibank Health Solutions (or Health Services Australia) in the past 12 months.
- if you are studying to become a health worker - that is, a doctor, dentist, paramedic or nurse.
To make an appointment for these exceptions, please call 1300 361 046
